The EcosystemManager blog includes updates on the latest ITAM & ITSM trends and information to help you make an informed ITAM/ITSM purchase decision.

How to Live without the IT Stress

It’s Monday morning and you are driving into work. It is probably early enough to beat traffic, a big coffee sits in the cup holder, and you’re listening to the radio. You are half-awake and in an almost Zen state as you roll past the miles.  You were out on Thursday and Friday at a family wedding and feeling relaxed. As you enter the office your teeth unconsciously clench. You brace yourself for the mild-state of anxiety, slight bit of [...]

Adoption trumps functionality

S = Success Goals O = On-boarding Process A = User Adoption R = Requirements Roadmap The biggest challenge for organizations migrating from ad hoc IT management to IT asset and service management system is “adoption”. The system is only as good as the information in the system and if your users do not use the system in a systematic way, you will have holes in your “IT performance” program, documentation, audit defense, quality processes, and/or risk management. User participation and engagement is critical [...]

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